Please check with your financial institution on their specific rules regarding returned or refunded transactions. Refunded amounts are generally returned within 7 business days however, the length of time required for the funds to be credited to your account is determined by your financial institution. Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

Registered customer can always check the status of their order from Track Order option Track Order option available at.

Once an order is placed, it can only be cancelled before it is shipped to the provided destination.

We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.We also reserve the right to ask for additional information for accepting orders in certain cases.Some reasons may include limitation on quantity available for purchase errors in pricing or product information or certain issues identified by team or any other issue which ISHRAE identifies for not accepting the order.There may be certain orders that ISHRAE cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order.

Cold storage books